Information

At DeepSeek Planet, we combine cutting-edge AI technology with uncompromising service standards to deliver exceptional value. Our rigorously tested products and customer-first policies ensure you receive premium performance without compromise.

Frequently asked questions

🚀 Why choose us?

Q: What makes DeepSeek Planet better than other AI gadget stores?

A: Three reasons you’ll never look back:

  1. Curated Performance – We test every robot, wearable, and smart device to meet our benchmarks (no junk).
  2. No-Nonsense Policies – Free shipping over $50, 30-day returns, and 1-year warranties with same-day replacements.
  3. Expert-Backed Support – Email us at contact@deepseekplanet.net for 24/7 tech help (avg. 1hr response).

 

📦 Shipping: What are your shipping options and costs?

Q: What are your shipping options and costs?

A:

  • Free Shipping: Orders $50+ (contiguous U.S. via UPS/FedEx).
  • Flat Rates: $7.50 (small items) | $29.99 (heavy/bulky items).
  • International: Calculated at checkout + duties/taxes apply.

 

📦 Shipping: How fast do orders ship?

Q: How fast do orders ship?

A:

  • Same-day dispatch for orders before 3PM EST.
  • Delivery in 3-5 business days (U.S.) | 5-14 days (international).

 

📦 Shipping: Can I track my order?

Q: Can I track my order?

A: Yes! Tracking is emailed within 2 hours of shipment.

🔙 Returns & Warranty: What’s your return policy?

Q: What’s your return policy?

A:

  • 30-Day Returns: Full refund if unused. Opened items subject to 20% restocking fee.
  • Exceptions: Software licenses, hygiene products (e.g., earbuds).

 

🔙 Returns & Warranty: How do I process a return?

Q: How do I process a return?

A: Email contact@deepseekplanet.net with your order #. We’ll send a prepaid label if defective.

 

🔙 Returns & Warranty: Are warranties included?

Q: Are warranties included?

A: Yes – 1-year coverage on all gadgets. Excludes physical damage.

 

💳 Payments & Security: What payment methods do you accept?

Q: What payment methods do you accept?

A: Visa, Mastercard, Amex, PayPal, Shop Pay. All transactions are PCI-DSS encrypted.

 

Need more help?

Still have questions? Contact our support team for assistance.